Shipping policy
Shipping Policy for SOALSA Kids
We aim to process and deliver all SOALSA orders as smoothly and efficiently as possible.
Shipping Destinations
We currently deliver to:
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Slovenia
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Croatia
Additional destinations may be added in the future.
Processing Times
Orders are normally prepared and shipped within 1 to 7 business days after payment has been successfully confirmed.
Processing times may be longer during:
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sales and promotional periods
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holidays
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periods of unusually high order volume
If we expect a significant delay in processing your order, we will contact you by email where reasonably possible.
Delivery Times
Delivery times depend on the destination, selected shipping method and courier service.
Estimated delivery times provided at checkout or by the courier are estimates only and may be affected by circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before the order is completed.
The applicable shipping cost may depend on:
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destination
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order value
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parcel size or weight
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selected delivery method
Free Shipping
We offer free standard shipping on eligible orders over €200.
The free shipping threshold applies to the value of eligible products in the order after discounts and promotions have been applied.
Free shipping is conditional on the order meeting the applicable minimum order value.
If a customer later makes a partial return and the value of the products they keep falls below the free shipping threshold, the order may no longer qualify for free shipping.
In such cases, the standard shipping cost that would have applied to the remaining order may be deducted from the refund, where permitted by applicable law and in accordance with our Return & Refund Policy.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
Where tracking is available, the email will include a tracking number or tracking link so you can follow the delivery status of your parcel.
Please allow some time for tracking information to become active after the parcel has been handed over to the courier.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
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recipient name
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street and house number
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postal code
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city
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country
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telephone number
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email address
If you notice an error in your delivery information, please contact us as soon as possible at info@soalsakids.com.
If the order has already been dispatched, we may not be able to change the delivery address.
SOALSA cannot be held responsible for delays, failed delivery or additional shipping costs caused by incorrect or incomplete information provided by the customer, except where required otherwise by applicable law.
Undeliverable or Unclaimed Parcels
If a parcel cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel or another circumstance attributable to the customer, the parcel may be returned to us.
Any refund will be handled in accordance with applicable law and our Return & Refund Policy.
Where permitted by law, actual additional delivery or return costs incurred as a result of an undeliverable or unclaimed parcel may be taken into account.
Damaged Parcels
If your parcel arrives visibly damaged, please photograph the parcel and its contents and contact us as soon as possible at:
Please include your order number and relevant photographs so we can review the issue.
Delayed or Lost Shipments
Once a parcel has been handed over to the courier, delivery may occasionally be delayed due to circumstances outside our direct control.
If tracking has not updated for an unusually long period or you believe your parcel may be lost, please contact us and we will assist you in checking the shipment status.
Returns
Return shipping is governed by our Return & Refund Policy.
Unless the product is defective, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning the goods.
Returns should be sent using a trackable shipping service.
Contact
For questions regarding shipping or your order, please contact:
SOALSA Kids
Petra Design s.p.
Zgornja Bistrica 21a
2310 Slovenska Bistrica
Slovenia
Email: info@soalsakids.com
