Shipping policy

Shipping Policy for SOALSA Kids (Petra Design s.p.)

We strive to ensure smooth and timely delivery for all our customers. Please find the details of our shipping policy below:

Shipping Destinations

We currently deliver to Slovenia, Germany, Austria, Czechia and Croatia.

Processing and Delivery Times

  • Orders are shipped within 1-7 business days after your payment is successfully confirmed.
  • Delivery times may vary depending on your location and the courier service.
  • In case of any delays, we will notify you via email.

Shipping Costs and Free Shipping

  • Shipping costs are calculated at checkout based on your order details.
  • Free Shipping:
    • For orders over €180 in Slovenia.
    • For orders over €200 in Croatia.

Order Tracking

  • After your order is shipped, you will receive a confirmation email with a tracking number (if available), so you can monitor the progress of your delivery.

Important Notes

  • Please double-check your shipping address when placing your order. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
  • For any special delivery requests or questions, feel free to contact us.

Customer Support

If you have any questions or concerns regarding shipping or your order, please contact us at:
Email: info@soalsakids.si

Thank you for choosing SOALSA Kids. We appreciate your trust and look forward to serving you! 😊