Orders are normally dispatched within 1–5 business days after payment is received.

Yes. Personal pickup is available at:

Zgornja Bistrica 21A
2310 Slovenska Bistrica, Slovenia

Yes. At checkout, simply select Pick up as your delivery option.

You will receive an email once your order is ready for collection. After receiving the email, please send us an SMS to 070 480 443 to arrange your pickup time.

In the SMS, please include:

• Your first and last name used when placing the order
• Your order number received by email

Please do not call. Send us an SMS and we will reply as soon as possible.

Please note that once Pick up is selected, your order will not be shipped by post. Orders must be collected within 10 working days.

Uncollected orders are non-refundable and items cannot be exchanged. The same conditions as for sale items apply.

Yes. All parcels are shipped with tracking, so you can follow your order after dispatch.

We currently ship throughout Slovenia and Croatia. Available delivery options and shipping costs are shown at checkout.

Croatia

• Shipping: €11.99
• Delivery time: 5–8 business days

Slovenia

• Orders €3–€50: €4.99
• Orders €50–€100: €6.99
• Orders €100–€190 €7.99
• Orders €190+: Free shipping
• Delivery time: 1–5 business days

Personal Pickup

Personal pickup is available at:

Zgornja Bistrica 21A
2310 Slovenska Bistrica, Slovenia

Pickup time is arranged individually via SMS only at 070 480 443. Please do not call.

To choose personal pickup, place your order online as usual and choose PICK UP  at checkout.

Orders must be collected within 10 working days. Orders placed with the personal pickup option will not be shipped by post.

Please make sure you can collect your order within this period before choosing personal pickup. Uncollected orders are non-refundable.

FINAL SALE – 70% / 77% OFF

Please choose carefully before placing your order.

Products included in our 70% and 77% OFF Final Sale are not eligible for voluntary returns or exchanges.

Before completing your purchase, please carefully check the product, size, colour and quantity, as we cannot offer size exchanges, product exchanges or voluntary change-of-mind returns for Final Sale purchases.

This Final Sale policy does not affect any mandatory statutory consumer rights, including the applicable EU 14-day right of withdrawal for eligible online purchases.

By placing your order, you confirm that you have read and understood these conditions.

Around 90% of the materials used in our collections are OEKO-TEX® certified. Our manufacturing partner also works with recognised standards including GOTS and amfori BSCI, with CE requirements applied where relevant.

We carefully select materials and suppliers with children’s comfort and safety in mind.

Please note: certifications may apply to specific materials, components or production processes and do not necessarily mean that every individual product or component carries each certification. Product suitability can also vary depending on a child’s individual sensitivities or allergies.

We are making space for a completely new SOALSA concept and story. Selected pieces are discounted by up to 70% while current stock lasts.

Final Sale items are not eligible for voluntary returns or exchanges. However, your statutory consumer rights remain unaffected.

If you exercise your legal right to withdraw from the entire order, you must return all products included in that order. You are responsible for the cost of return shipping, unless the goods are defective or incorrect.

If you want to return only selected items, please contact us first. Partial returns are only accepted where required by law or expressly approved by SOALSA.